This Privacy Policy applies to all products and services operated by Physio Pro and its related entities, including our clinics located in Floreat and Como, Western Australia.
We collect information from you when you interact with us, including when you:
Register with us,
Book appointments,
Subscribe to newsletters or updates,
Respond to surveys,
Fill out online or paper forms, or
Contact us via phone, email, or in person.
The types of personal information we collect may include:
Your full name,
Contact details (email address, phone number, mailing address),
Date of birth,
Health information relevant to your treatment,
Payment details when applicable.
Additionally, when you visit our website, we may automatically collect certain information such as:
Your IP address,
Browser type and version,
Referring website URL,
Pages you visit on our site,
Time and date of your visit,
Duration spent on pages,
Search terms used on our website,
Other statistical data related to website usage.
This information helps us analyse and improve our services and website experience. Any automatically collected data is not linked to your personal health information.
We use the information collected from you to:
Provide and manage your physiotherapy and rehabilitation services tailored to your individual needs,
Process bookings and payments efficiently,
Personalise your experience and improve our communication,
Respond promptly to your enquiries and support requests,
Comply with legal and regulatory requirements including health records management,
Send you relevant updates, appointment reminders, or health advice (you can opt out anytime),
Improve our website, services, and marketing efforts,
Conduct research and quality improvement activities, where permitted by law.
Your personal information will never be sold, rented, or shared with third parties for their marketing purposes without your explicit consent.
Physio Pro is committed to maintaining the confidentiality and security of your information. We employ appropriate security measures including:
Secure servers and SSL encryption for online data transmission,
Restricted access to personal data, only to authorised personnel,
Secure storage of physical and electronic records,
Regular staff training on privacy and confidentiality obligations,
Compliance with the Australian Privacy Principles under the Privacy Act 1988 (Cth).
Our website uses cookies to enhance your experience. Cookies are small text files placed on your device to:
Remember your preferences,
Track items in your appointment or enquiry process,
Analyse website traffic and user behaviour for improvements,
Serve relevant advertisements through retargeting technologies.
You may choose to disable cookies in your browser settings; however, this may affect website functionality.
Physio Pro does not sell or trade your personal information to third parties. We may share your information with trusted service providers who assist us in delivering our services, such as:
IT and website hosting providers,
Payment processors,
Marketing and communication partners (only with your consent),
Health service partners where required for your care coordination,
Legal and regulatory authorities if required by law.
All third parties are bound by confidentiality agreements and privacy laws.
Our website may contain links to third-party websites for your convenience. These websites have their own privacy policies. We recommend reviewing their policies before providing any personal information. We accept no responsibility for the privacy practices or content of external sites.
We utilise third-party tools such as Facebook Pixel and Google Analytics to improve our marketing and website performance. These tools may collect data about your interactions with our site and advertisements, including:
Tracking ad conversions,
Creating custom audiences for targeted advertising,
Gathering aggregated demographic and behavioural data.
You can opt out of personalised advertising through the following:
Physio Pro does not knowingly collect personal information from children under 13 years of age. Our services and website are intended for use by individuals aged 13 and over.
This Privacy Policy applies solely to information collected through our website, clinics, and related services. It does not cover information collected offline outside of Physio Pro’s direct operations.
By using our website or engaging our services, you consent to the collection and use of your information as described in this Privacy Policy.
You have the right to access and correct your personal information held by Physio Pro. Please contact us using the details below to request access, correction, or to raise any concerns about your privacy.
If you believe your privacy has been breached, please contact us in writing. We will investigate and respond within 30 days.
For further information about this Privacy Policy or your personal data, please contact Physio Pro:
Floreat Clinic: 21 Oceanic Dr, Floreat WA 6014
Como Clinic: Suite 5/34 Talbot Ave, Como WA 6152
Phone: (08) 9383 7819
Email: floreatphysio@physioproperth.com.au
